Zendesk Administrator

Global-e’s IT Department is looking to add Information System Engineer with a focus on Zendesk Administration to our team.

You will be responsible for executing the day-to-day configuration, support, maintenance and improvement of our service platforms. Working closely with functional leaders, organizational units, and subject matter experts, you will identify, develop and deploy new business processes including integrations to other applications, development of dashboards and reports and application configuration to meet strategic initiatives and client requirements.

Responsibilities:

·        Implement best practices for application usage, collaborate with cross-functional teams, and stay updated on product updates and industry trends.

·        Daily administration tasks, including user setup, form customization, field views, triggers, email notifications, approval processes, reports, and dashboards.

·        Support new system rollouts, maintenance, upgrades, and recommend process improvements.

·        Troubleshoot and provide solutions for technical issues and escalations.

·        Create and maintain technical systems documentation.

·        Collaborate with all organizational levels, external vendors, and clients.

·        Manage project issues, risks, and change control processes.

·        Facilitate status meetings and reports as needed.