We are seeking a highly skilled and motivated Payments Operations Specialist with a strong technical and data-oriented background to play a critical role in the Payments team. The ideal candidate will bring expertise in payment systems, system functionality, and integration behaviors, with the ability to thrive under pressure, work independently, and effectively manage projects.
Responsibilities:
- Oversee daily operations of payment products, ensuring smooth functionality and high performance.
- Investigate and resolve payment queries from internal and external stakeholders efficiently.
- Analyze and identify trends, patterns, and anomalies in payment operations, providing actionable insights.
- Collaborate with cross-functional teams to address payment-related escalations, reduce operational risks, and implement long-term solutions.
- Manage and optimize system features and integration workflows, ensuring seamless interoperability across platforms.
- Serve as a subject matter expert on payment systems, operations, and integration processes.
- Build and maintain strong relationships with external payment processors, acquirers, and partners to ensure uninterrupted operations and efficient issue resolution.
- Continuously enhance operational processes through automation and the implementation of cutting-edge tools.