Open Positions

Customer Success Team Lead

Sales
France, Paris

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth.

Founded in 2013 and operating from several offices worldwide, Global-e is the chosen partner of hundreds of global retailers and brands, including Hugo Boss, Marc Jacobs, Etam, M&S, Montblanc, Forever 21, Versace, Iconic, and more.

We are looking for an Customer Success Team Lead to manage and guide a team of Customer Success managers, ensuring the long-term success of our clients in the European market. This role will focus on developing and empowering the team, driving performance, and ensuring that we continue to deliver world-class service to our clients. The EU Team Lead will be responsible for overseeing the daily operations of the team, providing strategic leadership, coaching, and ensuring that our team meets key performance indicators and business objectives.

This is a hybrid position with 3 days in the office and 2 days remote.

Requirements

Responsibilities:

Lead and manage a team of Customer Success Managers focused on the European market.
Ensure that the team meets and exceeds performance goals, including client retention, satisfaction, and revenue growth.
Develop and implement strategies for improving team efficiency and client outcomes.
Foster a culture of continuous learning and improvement by providing ongoing coaching and mentorship to team members.
Collaborate with other cross-functional teams (Sales, Marketing, Product) to ensure a seamless client experience and the achievement of business goals.
Provide guidance and support in the development of client success strategies, helping team members make data-driven decisions to improve relationships.
Prepare and present performance reports to senior leadership, highlighting team achievements and areas for growth.
Support the team in identifying expansion opportunities within the existing client base and ensuring a proactive approach to client needs.
Serve as a key point of escalation for clients or internal challenges, ensuring swift resolutions while maintaining high service standards.
Conduct regular one-on-one meetings with team members to provide feedback, career development support, and ensure alignment with company goals.
Stay updated on industry trends and market dynamics to provide strategic insights to your team.

Qualifications:

At least 3+ years of experience in a team leadership or management role within customer success, account management, or related areas.
Prior experience in B2B SaaS, software, or logistics companies preferred.
Proven track record of managing and developing teams, with strong leadership and coaching skills.
Experience in driving performance metrics and leading teams toward achieving business goals.
Ability to communicate effectively at all levels of the organisation, including senior management.
Strong analytical skills, with the ability to identify trends, draw insights, and guide team strategies.
Excellent verbal and written communication skills in English; additional European languages are a plus.
Demonstrated ability to influence and drive results within cross-functional teams.