Open Positions

Application Support Engineer

Global-e (Nasdaq: GLBE) is the world’s leading platform to enable and accelerate global, direct-to-consumer cross-border e-commerce growth. We make selling internationally as simple as selling domestically for hundreds of retailers and brands worldwide.

We’re looking for an Application Support Engineer to join our Technical Operations team to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.

This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally.

The job will include an opportunity to work with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on our system’s high availability.

Responsibilities:

Working closely with our Engineering team and other departments in the company.
Addressing and debugging technical issues.
Handling escalations and resolving complex issues from customers and internal teams.
Expanding knowledge management and mentoring junior team members.

Requirements

2-5 years of experience as an application support engineer
Excellent understanding of application support methodologies and tools
Knowledge of JavaScript, HTML, CSS and other client-side technologies
Knowledge of REST API’s and experience troubleshooting with JSON/XML payloads
Experience with SQL and experience working with relational databases
Experience with debugging tools and log analysis
Experience with Atlassian, Zendesk, SharePoint
Willingness and ability to deep dive into the problem and find the root cause
Ability to multitask and handle various priorities
Exceptional interpersonal skills

This a hybrid role from our Atlanta office with a 3 day in office policy.

Global-e is an equal opportunity employer. Our team is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and welcome applications from people of all walks of life.

Our people play the key role in our success, and we are always looking for more driven, talented, and ambitious individuals to join our growing international family