Open Positions

Logistics Coordinator (Maternity Cover)

Operations
France, Paris

Global e is a leading provider of comprehensive cross-border e-commerce solutions proud of our multi-cultural team! We went public in May of 2021 and are preparing for significant growth.

Today, we are looking for a Carrier Analyst on a fixed term contract for maternity cover, starting as soon as possible.

Responsibilities

Handle carrier exception reporting on a daily basis.
Handle Hub exceptions remotely and in person at the CDG facility.
Deal with Zendesk tickets. Zendesk is our CS ticketing system so experience in that or a similar would be preferable.
Be able to fix addresses so we can create awb’s for shipping.
Act as primary point for the carriers and hub operations in the country.
Continually monitor carrier performance/ SLA’s – drive performance & improvement.
Location: France – working remotely with frequent journeys to the Global-e Hub.
Must be able to cover the teams holidays.

Requirements

Fluent in French and English
Have good excel abilities as candidate will be working on spreadsheets from some carriers.
Have an understanding of how a cross dock facility/ warehouse operation works.
Ideal candidate may have worked for a courier previously, or within warehouse dealing with high volumes of ecommerce orders and/or has CS experience dealing with a tangible product.
Used to dealing with carriers for inbound and outbound.
DG certified would be an advantage in Ltd & Ex Quantities.
Have a knowledge of Incoterms , HS Codes, COO, accurate data is important in International shipping.