Carrier Manager

A Carrier Manager oversees and optimizes the global transportation of parcels, ensuring efficient, cost-effective, and timely delivery across international markets. This role involves managing relationships with international carriers, negotiating contracts, and coordinating logistics to meet company objectives and customer expectations.

Key Responsibilities:

• Develop and maintain strong partnerships with international carriers, negotiating favorable terms, rates, and service level agreements to enhance operational efficiency.
• Oversee the end-to-end process of international shipments, including scheduling, and tracking, to ensure timely and accurate deliveries.
• Regularly assess carrier performance using key performance indicators (KPIs) such as on-time delivery rates, cost efficiency, and customer satisfaction, implementing corrective actions as necessary. You will be responsible for managing one or more of the carrier exception reports that Operations receives daily.
• Ensure all international shipping activities adhere to relevant laws and regulations, including customs requirements, import/export controls, and hazardous materials handling.
• Analyze shipping costs and identify opportunities for cost reduction without compromising service quality, contributing to the company’s profitability.
• Work closely with internal teams such as sales, customer service, and tech support to align shipping strategies with overall business goals and customer expectations.
• As part of the Operations team, you will be required to attend a regular departmental meeting where you will be asked to input: (We discuss the weeks prior events, we discuss new ideas /ways to drive efficiencies, we help each other, we help each other, and identify/investigate root causes of reoccurring issues & assist to deliver solutions)
• Support/assist Ops to answer internal stakeholders/merchant enquiries in line with procedures